Eight88Hospitality offers specialized Rooms Management Services that are customized for the operations, property character, sales, marketing, branding, finance, and HR. We immediately streamline the backend processes that plague so many hotels, so that team members can focus on the priority – Our Guest.
Infusing culture is the key difference between good and great; acceptable and incredible. In hospitality, this is even more important as each team member is an ambassador of the property. Setting the stage with the proper "culture" will build an empowered team through proper service culture training and developing of each member. We will continually create an environment where people are excited to go to work. We empower each team member and this excitement translates to each and every guest experience. We call this TREATMENT TRANSFER. How we interact with all our team members is how they will interact with all of our guests, translating directly to the bottom line. It’s what we call "Loyalty Beyond Reason."
With or without a Franchise or Brand, each property tells a story to create authenticity. This builds the base of what the hotel is selling and how it chooses to represent itself to the neighborhood. At the beginning of every contract journey, we will work with the Hotel to develop a comprehensive Sales & Marketing plan to tell and share this story.
In this ever-changing world, it is increasingly imperative to understand each department’s needs and protocols. Through true innovation, we challenge the status quo. Utilizing automation, robust systems and cloud-based initiatives to provide enhanced reporting to key personnel and getting away from "it’s not my job" are just some of the items we focus on in Operations. Additionally, and most importantly, we do not bog down properties with paperwork. Instead, we take all the paperwork and shift it to the Corporate level allowing our teams at the property level to be present and on stage. We will take out the back-office days of burdensome meetings and focus on empowering our teams to take care of our guests instead of working to justify a line item on an expense report.
In order to create longevity and sustain the highs and lows of this ever changing industry, each property must have a core vision and mission that is aligned with our DNA. "Who do you want to be", "where do you see the hotel in 10 years?"